Refund policy


At Simplefix, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it within 14 days of receiving your items.

Return Conditions

To qualify for a return, the following conditions apply:

  • Items must be returned within 14 days of delivery.

  • Products must be unworn, unwashed, and in their original condition.

  • All tags, labels, and packaging must be intact.

  • For hygiene reasons, certain items (such as underwear or worn items) cannot be returned.

How to Return

  1. Contact us at info@simplefix.uk with your order number and reason for return.

  2. You will receive instructions on how to send your item back.

  3. Once your return is received and inspected, we will notify you of the approval or rejection.

Refunds

  • Approved refunds will be processed to your original payment method.

  • Processing times may vary depending on your bank or payment provider.

  • Shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you wish to exchange an item, please contact us. Exchanges are subject to availability.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours with photos. We will resolve the issue as quickly as possible.

Contact

For any questions about returns, email us at info@simplefix.uk.